Terms of service

Welcome to Kshnaé. By accessing our website, placing an order, or using any of our services, you agree to comply with and be bound by the following Terms of Service.

Please read these terms carefully before using our website.

1. General Information

Kshnaé is an online jewelry brand offering curated fashion and lifestyle jewelry collections.

Throughout the website, the terms “we,” “our,” and “us” refer to Kshnaé. By using this website, you agree to these Terms of Service, including any policies referenced herein.

We reserve the right to update, modify, or replace any part of these terms at any time without prior notice.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under parental supervision
  • The information provided by you is accurate and complete
  • You will not use our products or services for unlawful or unauthorized purposes

3. Products & Product Representation

We strive to display our jewelry pieces, colors, textures, and finishes as accurately as possible.

However, slight variations may occur due to:

  • Lighting conditions
  • Screen resolutions
  • Photography edits
  • Handmade or textured detailing
  • Such minor variations shall not be considered defects.

Kshnaé reserves the right to:

  • Modify product pricing
  • Discontinue products
  • Limit quantities
  • Refuse service at our discretion without prior notice.

4. Orders & Payments

All orders placed on Kshnaé are subject to acceptance and availability.

Prepaid Orders -

To ensure a secure and seamless shopping experience, Kshnaé primarily entertains prepaid orders through trusted and secure payment gateways.

Orders are confirmed only after successful payment authorization and verification.

We reserve the right to:

  • Cancel suspicious or fraudulent transactions
  • Refuse orders flagged as high-risk
  • Request additional verification if required

In case of payment failure but amount deduction, customers are advised to contact their payment provider first. Any eligible refunds initiated by payment gateways may take several business days depending on banking processes.

Pricing -

All prices listed on the website are displayed in the applicable currency and may include taxes where applicable.

Kshnaé reserves the right to revise pricing at any time without prior notice.

5. Shipping & Delivery

We aim to process and dispatch orders within the estimated timelines mentioned on our website.

However, delays may occur due to:

  • Courier issues
  • Weather conditions
  • Customs clearance
  • Public holidays
  • Unforeseen operational circumstances

Estimated delivery timelines are not guaranteed.

For international orders, customers are responsible for:

  • Customs duties
  • Import taxes
  • Country-specific regulations

Kshnaé is not liable for delays caused by customs authorities or courier partners.

6. Return, Exchange & Refund Policy

By placing an order with Kshnaé, you acknowledge and agree to our Return & Refund Policy.

Important highlights:

  • No monetary refunds are provided
  • Approved cases are resolved through store credit or replacement
  • Damaged product claims must be reported within 4 days of delivery
  • Size exchanges are subject to stock availability
  • Customers are responsible for return shipping costs in size-related exchanges

Please refer to our dedicated Return & Refund Policy page for detailed information.

7. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Product images
  • Graphics
  • Text
  • Website design

  • Visual content

is the intellectual property of Kshnaé and may not be copied, reproduced, distributed, or used without written permission.

8. Prohibited Activities

You agree not to:

  • Use the website for illegal purposes
  • Attempt unauthorized access to our systems
  • Interfere with website functionality or security
  • Use our content without permission
  • Submit false or misleading information

Violation of these terms may result in restricted access or legal action.

9. Limitation of Liability

Kshnaé shall not be held liable for:

  • Indirect or incidental damages
  • Delivery delays caused by third parties
  • Temporary website interruptions
  • Customer misuse of products
  • Allergic reactions or skin sensitivities

Customers are advised to review product descriptions and material details carefully before purchase.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and manage your information.

11. International Users

Customers accessing Kshnaé from outside India are responsible for ensuring compliance with their local laws and regulations.

By using our website, international users agree that:

  • Orders may be processed in India
  • Applicable taxes and customs charges are their responsibility
  • Certain services or products may not be available in all countries

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall fall under the jurisdiction of the appropriate courts in India.

13. Contact Information

For questions regarding these Terms of Service, please contact us at:

Kshnaé
📧 kshnae.store@gmail.com

Thank you for shopping with Kshnaé.