Privacy policy
Last updated: May 12, 2026
At Kshnae, we value your privacy as much as we value the craftsmanship behind every jewelry piece we create. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide you with a seamless shopping experience, we may collect certain personal and technical information.
Personal Information -
| Information Collected | Purpose |
|---|---|
| Full Name | Order processing & customer support |
| Email Address | Order updates, confirmations & communication |
| Phone Number | Delivery coordination & customer assistance |
| Billing & Shipping Address | Order fulfillment |
| Payment Information | Secure payment processing through trusted gateways |
Note: Kshnae does not store your debit card, credit card, banking, or UPI details on our servers.
Device & Browsing Information -
| Information Collected | Purpose |
|---|---|
| Device & browser information | Website optimization |
| Website activity & pages visited | Improve user experience |
| Shopping preferences & interactions | Product recommendations & analytics |
| Cookies & session data | Website functionality & smoother browsing |
This information helps us improve website performance, customer experience, and overall service quality.
2. How We Use Your Information
Your information may be used for the following purposes:
- Processing and delivering orders
- Providing customer support
- Sending order confirmations and shipping updates
- Improving website functionality and shopping experience
- Preventing fraud, unauthorized transactions, or misuse
- Personalizing product recommendations
- Sending promotional emails, launches, or offers (only if you opt in)
Kshnae does not sell, rent, or trade your personal information to third parties.
3. Payment Security
All transactions on Kshnae are processed through secure and trusted payment gateways.
Your payment details are encrypted and handled directly by our payment partners. We do not store sensitive payment information such as:
- Card numbers
- CVV details
- UPI PINs
- Banking passwords
We take reasonable precautions to ensure secure transactions across our platform.
4. Cookies & Tracking Technologies
Kshnae may use cookies and similar technologies to enhance your browsing experience.
Cookies may help us:
- Remember your preferences
- Improve website speed and functionality
- Understand customer behavior
- Analyze traffic and performance
- Provide a more personalized shopping experience
You may disable cookies through your browser settings if preferred. However, some website features may not function properly after disabling cookies.
5. Third-Party Services
We may work with trusted third-party providers for operational purposes.
| Third-Party Service | Purpose |
|---|---|
| Payment Gateways | Secure payment processing |
| Shipping & Logistics Partners | Order delivery |
| Marketing Platforms | Promotional communication |
| Analytics Services | Website insights & performance |
These third parties only receive information necessary to perform their services and are expected to handle your data responsibly.
6. International Customers
Kshnae may serve customers outside India. By using our website or placing an international order, you understand and agree that your information may be processed and stored in accordance with applicable laws in India and other operational regions.
International customers are responsible for:
- Any customs duties
- Import taxes
- Local regulations applicable in their country
Kshnae is not responsible for delays caused by customs or international shipping authorities.
7. Marketing Communication
If you subscribe to our newsletter or promotional updates, we may send you:
- New collection launches
- Exclusive offers
- Promotional campaigns
- Brand announcements
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
8. Data Protection & Security
We implement appropriate technical and organizational measures to protect your information against:
- Unauthorized access
- Misuse
- Data loss
- Alteration
- Disclosure
While we strive to maintain high security standards, no online transmission or storage system can be guaranteed to be 100% secure.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request information about how your data is used
For any such requests, please contact us at:
10. Data Retention
We may retain your information for:
- Order processing
- Legal compliance
- Fraud prevention
- Customer support purposes
Once the information is no longer required, we take reasonable steps to securely delete or anonymize it.
11. Children’s Privacy
Kshnae does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been provided, we will take steps to remove it promptly.
12. Policy Updates
Kshnae reserves the right to update or modify this Privacy Policy at any time without prior notice.
Any changes will become effective immediately upon being posted on our website. We encourage customers to review this page periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Kshnae
📧 kshnae.store@gmail.com
Thank you for trusting Kshnae.